Le Creuset Hong Kong Limited (“Le Creuset”) is a company registered in Hong Kong with company registration number 21750030 and whose registered office is at Le Creuset, 31C-D Wyndham Street, Central, Hong Kong.
Le Creuset is committed to protecting your privacy and ensuring safe and secure online shopping. These terms and conditions describes our use of personal information provided to us via the Le Creuset Web Site located at www.lecreuset.com.hk and associated international Web Sites around the world ("Web Site").
By using the Web Site you consent to the following terms and conditions and to the processing of information as described below.
All content including, but not limited to, text description, images, graphics and videos, as well as their arrangement or interaction, are subject to copyrights held by or licensed to Le Creuset or any and all of its affiliated corporate entities. Electronic or printed copies of pages or content from this website are permitted only for personal and non-commercial purposes. It is prohibited for any website user to modify, publish, transmit, create derivative works, or in any way exploit any of the content of this website. All other uses of the content are prohibited unless the permission is granted, in writing, from Le Creuset or any of its affiliated corporate entities.
Copyright & Trademarks
Le Creuset®, text descriptions, custom graphics, images, videos and other content on this website are subject to trademark, service mark, trade dress, copyright and/or other proprietary or intellectual property rights or licenses held by Le Creuset or its affiliated corporate entities. Other trademarks, product names and company names or logos used on this website are the properties of their respective owners. All other uses of the content are prohibited unless the permission is granted, in writing, from Le Creuset or any of its affiliated corporate entities. Website users acknowledge that they have not acquired any ownership rights by downloading copyrighted material. Users shall be liable for any damages resulting from any infringement of copyrights or proprietary rights, or any other harm resulting from any uploading, downloading or submission.
All prices displayed on the Web Site will be in Hong Kong Dollars, at the prevailing rate, but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
Due to the large number of products on our site it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error we will normally, at our discretion, either contact you and give you the option of reconfirming your order at the correct price or cancel the order, or reject your order and notify you of the rejection.
Prices are subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price.
Le Creuset operates a standard product pricing policy in Hong Kong, meaning that customers are charged the same prices irrespective of where they live. We believe that price integrity within any currency zone is important.
Recipes that appear on this website are either Consume-Generated Content or developed for Le Creuset products by a food preparation professional. All user-generated recipes are considered Consumer-Generated Content and are subject to the policies and regulations set forth in the Consumer-Generated Content page of this site.
If you have dietary restrictions and/or allergies, always read the ingredient list carefully for all food products prior to consumption. If you have a food allergy, speak to your physician and/or a registered dietitian for a comprehensive list of foods and their derivatives to avoid prior to using any recipe. Neither the recipe’s contributor nor Le Creuset nor its affiliated corporate entities assumes any responsibility for errors, omissions or contrary interpretation of the subject matter related to the recipes.
Contract Creation and Electronic Contracting
The technical steps required to create the contract between you and Le Creuset are as follows:
- You place the order for your products on the Web Site by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Web Site.
- Le Creuset will send to you an order confirmation email detailing the products you have ordered. This is not an order acceptance from Le Creuset.
- As your product is shipped from our warehouse we will send you a despatch confirmation email.
- Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the below instructions.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- Not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English.
Contract Cancellation Under the Distance Selling Regulations
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract, our company policy is that we will NOT refund the original purchase price and delivery charge. Please follow the procedure set out in our Delivery & Returns section.
Orders from the Hong Kong website can only be delivered to Hong Kong addresses and that in placing an order the customer confirms that s/he is purchasing the product within Hong Kong.
We currently offer one delivery options;
- Standard HK$150 (FREE if purchase is above HK$1,500) – delivery in 5 to 7 business days
Please note that business days are Monday to Friday, but exclude public holidays. Every effort will be made to meet these delivery timescales.
Product Exchange Policy
Should you wish to exchange anything bought from us online, please contact our friendly Customer Service team no later than 7 days after receipt of your order to start the return process. Call our Hong Kong customer service line at 3641 1200, open from Monday - Friday, 9:30am - 5:30pm. Or, if you prefer you can email us on firstname.lastname@example.org.
When you contact us, we will establish the reason for the return.
Ensure you return your items unused and undamaged with any labels still attached in their original packaging. A photocopy of your invoice needs to be included. If we find that the products have not been returned to us in fully resaleable condition, we reserve the right to refuse an exchange on the item. Please note we are not responsible for return postage other than for incorrect or faulty items. Neither can we accept responsibility for packages that never reach us, so we advise you to use a traceable and insured service to return your product to us.
Upon receipt of your returned goods we will try our best to make an exchange of the same product, depending on our stock on hand. Le Creuset Hong Kong has no refund policy and will not make any refund on our products.
When purchasing goods online a valid payment method must be used at the time. We accept payment with the following Hong Kong issued credit: Visa credit card, MasterCard credit card, and American Express.
We do not accept cash, cheques, gift cards or vouchers as payment online. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in Hong Kong Dollars. Non-Hong Kong credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-Hong Kong card holders will be liable to pay.
Description & Availability of Goods
Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. The product colours may vary slightly from those shown on the Web Site due to your own monitor and computer settings and limitations of internet technology.
Stock availability will be shown on the Web Site, and whilst while we endeavour to ensure products are always available, there may be times when products will be temporarily out of stock. In these instances there is an option that can be selected, and you emailed when the product is back in stock.
Privacy & Security
We promise to respect your privacy. Please be assured that we will never pass on your details to third party organizations and that your personal details are held securely and in strict confidence, in accordance with the Act.
We know that security is very important when buying online, so we use the latest technology to ensure that all your personal and credit card details are fully protected and remain completely confidential. For more information please read the Privacy & Security section.
Le Creuset provides an opt-in option if you want to receive emails from us regarding new services and products offered on the Web Site, or if you want to receive information from third parties. The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox, or, if you have an account via the My Account section of the Web Site. If you do not exercise the opt-in option at the point where personal information is collected, you may also opt-in by contacting us at email@example.com by registering an account online or signing up to our newsletter online.
If you wish to opt-out at any time, you may do so by contacting us at firstname.lastname@example.org by using the unsubscribe link on any of our newsletters. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more messages until the opt-out is processed.
Le Creuset may use "cookies" and other tracking technologies. A "cookie" is a small text file that may be used to collect information about Web Site activity, but generally does not permit us to identify you personally.
For more information about cookies, please visit allaboutcookies.org
Collection of Information
Le Creuset may ask you to provide personally identifiable information, such as your name, job title, company information, contact details, and additional information as needed to provide a service you request. We limit our requests for personal information to that which we believe is necessary to achieve our stated objectives. This information may be gathered when you visit the Web Site to;
- subscribe to the company newsletter
- submit an enquiry
- provide feedback in an online survey
- request product or service information
- register for a seminar or conference
We may also collect non-personal information such as IP address, choice of web-browser and demographic data.
Use of Personal Information
Le Creuset uses your personally identifiable information collected on the Web Site primarily for the following purposes;
- to deliver requested goods, services or information
- to provide notices regarding goods or services that may interest you
- to improve the content and general administration of the Web Site
- to deliver services, such as newsletters, events, training or software you request or purchase
- to alert you to product updates, special offers, updated information and new products and services from Le Creuset
- to forward promotional material from third parties
- to ensure the Web Site is relevant to your needs
- to help us create and publish content most relevant to you
- to allow you access to restricted areas of the Web Site as appropriate
- to contact you in response to enquiry forms and resume submissions
Le Creuset may transfer personally identifiable information to any Le Creuset subsidiaries, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world.
Le Creuset may occasionally hire third parties to provide certain services available on the Web Site or made available on our behalf. We will only provide those third party providers with the personal information they need to deliver their services, and they are prohibited from using that information for any other purpose.
Le Creuset may disclose your personally identifiable information if required to do so by law, or in the good faith belief that such action is necessary in order to conform to the requirements of law, or to comply with legal process served on the Web Site, or to protect and defend the rights or property of Le Creuset, or to act in urgent circumstances to protect the personal safety of Le Creuset employees, users of Le Creuset products or services, or members of the public.
Le Creuset reserves the right to transfer personal information to third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets. Le Creuset does not otherwise sell, rent, share or disclose your personal information to any third parties.
Use of Non-Personal Information
Non-personal information may be used to;
- analyze and develop marketing strategy
- determine how you found out about us
- determine your interests regarding our products and services
- improve the Web Site based upon user data
Le Creuset may share non-personal information with third parties.
Links to Third Party Web Sites
Jurisdiction & Right to Amend
Unless otherwise specified, the materials on this Web Site are directed solely at consumers who access this Web Site from Hong Kong. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Any contract between us, whether for use of the Web Siite or in relation to the purchase of products or services through the site will be governed by the laws of Hong Kong.
Any contract will be communicated in English.
Le Creuset reserves the right to amend these terms and conditions from time to time. Any revisions will be posted on the Web Site and we encourage you to review these terms and conditions regularly for any changes. Your continued use of the Web Site will be subject to the terms and conditions in effect at the time of use.