Orders from the Hong Kong website can only be delivered to Hong Kong addresses and that in placing an order the customer confirms that s/he is purchasing the product within Hong Kong.
We currently offer one delivery options;
- Standard HK$150 (FREE if purchase is above HK$1,500) – delivery in 5 to 7 business days
Please note that business days are Monday to Friday, but exclude public holidays. Every effort will be made to meet these delivery timescales.
Product Exchange Policy
One time exchange only for unused item(s)(Not applicable for redemption item(s)) of equivalent/greater value with original receipt issued by Le Creuset Hong Kong Ltd. is allowed within 7 Days of purchase. Customers need to pay for the difference if price of the new item(s) is (are) greater than the original item(s). Please contact our friendly Customer Service team no later than 7 days after receipt of your order to start the return process. Call our Hong Kong customer service line at 3641 1200, open from Monday - Friday, 9:30am - 5:30pm. Or, if you prefer you can email us on firstname.lastname@example.org
Ensure you return your items unused and undamaged with any labels still attached in their original packaging. A photocopy of your invoice needs to be included. If we find that the products have not been returned to us in fully resaleable condition, we reserve the right to refuse an exchange on the item. Please note we are not responsible for return postage other than for incorrect or faulty items. Neither can we accept responsibility for packages that never reach us, so we advise you to use a traceable and insured service to return your product to us.
Upon receipt of your returned goods we will try our best to make an exchange of the same product, depending on our stock on hand. Le Creuset Hong Kong has no refund policy and will not make any refund on our products.
Contract Cancellation Under the Distance Selling Regulations
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract, our company policy is that we will NOT refund the original purchase price and delivery charge. Please follow the procedure set out in our Delivery & Returns section.