FAQ MENU
FAQ
General Questions
- What is the advantage of buying a Le Creuset piece instead of less costly brands?
- What is the difference between cast iron and stainless steel, and why would I choose one over the other?
- I am new to Le Creuset. What is the best piece to purchase to start my collection?
- Where can I purchase Le Creuset cookware and tools?
- Is Le Creuset cookware appropriate for most recipes? Where can I find recipes specifically for Le Creuset?
- How do I know Le Creuset will not discontinue a color once I start collecting cookware in that colour?
- Does heat spread evenly with oval french ovens?
- There are 4 small black dents on the edge of the pot, is it safe to use?
- The pot comes with 4 pins, what is the purpose of these?
- What is the Le Creuset Guarantee?
Product Information
- How do I care for my Le Creuset cookware?
- Is Le Creuset dishwasher-safe?
- What is the ideal temperature for cooking with Le Creuset cast iron products?
- There are brown marks on the inside of my pot. How do I remove them?
- A small piece of enamel on the inside of my pot chipped away. Is it safe to use, and how do I fix it?
Privacy & Security
- What is Lecreuset.com.hk’s privacy policy?
- Is my credit card information secure?
- Will LeCreuset.com.hk share my personal information with other companies?
- How does LeCreuset.com.hk protect a registrant’s privacy online?
Online Purchasing
- How do I know if an item is in stock?
- Is all Le Creuset merchandise available for purchase online?
- Is in-store pick-up available for items I purchase online?
- What are my payment options?
- How can I check the status of an order placed online?
Delivery Information
- When can I expect arrival?
- To what locations does Le Creuset deliver to?
- Will you hold an order and ship it at a later date?
- What is Le Creuset's return policy?
Cast Iron Guarantee
Enamel On Steel (EOS) Guarantee Information
- What does this guarantee cover?
- What does this guarantee not cover?
- Who is covered by this guarantee?
- How long does this guarantee last?
- What will we do?
Toughened Non Stick (TNS) Guarantee Information
- What does this guarantee cover?
- What does this guarantee not cover?
- Who is covered by this guarantee?
- How long does this guarantee last?
- What will we do?
Stoneware Guarantee Information
- What does this guarantee cover?
- What does this guarantee not cover?
- Who is covered by this guarantee?
- How long does this guarantee last?
Knives Guarantee Information
- What does this guarantee cover?
- What does this guarantee not cover?
- Who is covered by this guarantee?
- How long does this guarantee last?
New Stainless Steel Guarantee Information
- What does this guarantee cover?
- What does this guarantee not cover?
- Who is covered by this guarantee?
- How long does this guarantee last?
Wine Accessories Guarantee Information (Lever Models)
- What does this guarantee cover?
- What does this guarantee not cover?
- Who is covered by this guarantee?
- How long does this guarantee last?
Wine Accessories Guarantee Information (Metal Corkscrews and Wine Accessories)
- What does this guarantee cover?
- What does this guarantee not cover?
- Who is covered by this guarantee?
- How long does this guarantee last?
Wine Accessories Guarantee Information (Non-Metal Corkscrews and Wine Accessories)
