Terms & Conditions for the 2026 New Year MEGA SALE
1. Eligibility
The New Year MEGA SALE is open to individuals with a valid shipping address in Hong Kong or Macau.
2. Sale Duration
The promotion runs from January 22 to February 2, 2026 (inclusive of both start and end dates). All promotional and discounted items are only valid during this period and are available while stocks last.
3. Bundle Offer Exclusions
Bundle discounts are not applicable to Lucky Bundle Sets, Licensed Products, Fixed Price Items, Wine Accessories, NEW Products and 70% OFF Items.
4. Delivery Charges
If the order amount does not meet the free shipping threshold—HKD800 for Hong Kong or HKD1,200 for Macau—a delivery fee of HKD50 (Hong Kong) or HKD150 (Macau) will be charged accordingly.
5. Delivery Time
During the MEGA SALE period, order processing and delivery are expected to take 3 to 12 working days. Once dispatched, customers will receive a shipping confirmation email with a tracking link with the SF Express waybill number. Members may also track their order status using the waybill number via the “My Orders” page on the Le Creuset Hong Kong online shop.
6. Damaged Items
If you receive a damaged item, please contact SF Express and our customer service team within 24 hours of receipt. You must provide a description of the damage along with photos (including both the outer and inner packaging, and the damaged product) to initiate the compensation process. Once our customer service team has confirmed the replacement of the damaged item, the exchange must be completed at the designated specialty shop.
7. Order Changes
Once an order is confirmed, no changes can be made. If you need to reschedule the delivery, please contact SF Express customer service or use the “Change Delivery” function in the SF Express app. Any additional service fees incurred will be borne by the customer.
8. Cancellation Policy
Orders cannot be cancelled once confirmed.
By participating in the 2026 New Year Online MEGA SALE, you agree to the above terms and conditions. The company reserves the right to amend these terms at any time without prior notice.